The majority of businesspersons know how important online reviews are to their business relationships. Positive reviews are likely to attract prospective clients to your firm. In contrast, bad reviews can negatively affect your business. They can cause current and prospective clients to look elsewhere.
If you have a business online, you may find that some competitors may try to use fake Google reviews to harm your business. For many businesses, this is a huge problem. The following are a few tips that can help you get rid of fake Google reviews.
Handle the fake review. Addressing negative comments isn’t easy but it’s a step that’s recommended by Google. You won’t be able to remove fake reviews without going through this step. When you address fake reviews, you’ll be able to inform other web users that it’s a false review. It may be useless to respond to a review. So to make sure the baseless content is handled, you have to do more.
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Another great way to eliminate fake reviews is to flag the comment. This is a pretty simple process that you can accomplish with a single click of a button. There’s a flag beside the user’s name. Click on it and a separate page where you can report a policy violation will come up.
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Give Google a call and tell them about the fake review. This may take some time but it will be fruitful in the long run. You must be persistent to make sure action is taken against the poster and the review. To reach Google, you’ll have to use your Google business listing account. Click “Support” on the menu tab. A support menu will pop up on the right hand side. You can decide to chat via text or make a phone call. While on phone, state the user’s name, fake review and violated policies. This way, it will be easy to remove the fake review fast.
At times, Google may not respond to your request. You may want to take legal action to remove the review. It’s advisable to subpoena Google to reveal the identity of the reviewer. Google can figure out the user’s IP address. When you identify the poster, you can opt for an out-of-court settlement or sue them.
Dealing with false Google reviews can be difficult. However, it’s doable. It’s essential to get rid of the reviews when they’re harming your company’s reputation. False reviews are bad for your ratings and it can be hard to advertise your business online. You can hire firms that offer online reputation management solutions to eliminate false reviews. They can remove these reviews successfully as they have the right knowledge as well as skills.